Job Description

What the role is:
We are seeking an IT Business Analyst associate to help the team drive strategic integration and development initiatives within our workforce development ecosystem. This role focuses on two major projects: integrating the Workforce Development Grant (WDG) into the CommonShop platform and developing an innovative Program Discovery and Referral system with phased delivery commencing September 2026.
What you will be working on:
The trainee will support the team in the following :
Assist in Business Analysis activities for:
(a) Workforce Development Grant (WDG) integration into CommonShop
(b) Program Discovery and Referral system development (Phased delivery from September 2026 onwards)
Perform business analysis for WDG integration into CommonShop platform, ensuring alignment with existing grant frameworks and future requirements
Design and validate the Program Discovery feature to help businesses find relevant training programmes and grants effectively
Develop the end-to-end user journey for the Referral system, facilitating seamless connections between businesses, training providers, and grant administrators
Map grant processing workflows and identify opportunities for automation and process optimisation
Collaborate with multiple stakeholders to ensure successful integration with CommonShop and other government systems
What we are looking for:
Knowledge/Skills
Foundational understanding of IT systems, business processes, business analysis techniques, workflow mapping, and process optimisation gained through academic study or internships
Basic knowledge of system integration principles, user journey design, and platform development processes, with willingness to learn government-specific frameworks
General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)
Proficiency in creating process maps, user journey documentation, and business requirements using standard analytical and office applications
Abilities/Aptitudes
Strong interpersonal skills to work effectively with internal teams, external partners, and stakeholders, with ability to build productive working relationships and manage partnerships
Strong logical reasoning skills to map complex workflows, identify process improvement opportunities, and understand system integration requirements
Curious mindset focused on understanding user needs and designing intuitive solutions, with tenacious approach to validating requirements and optimising user experiences
Highly adaptable to changing requirements in phased delivery environments, with proactive approach to managing multiple workstreams and integration challenges
Demonstrates strong learning agility, attention to detail in requirements gathering, and receptiveness to feedback in a dynamic government technology environment
About Workforce Singapore:
Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs

Skills Required