Job Description

Job Purpose

• Manage IBG 4 Credit Program \xe2\x80\x93 Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
• Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

• Perform call to delinquent customers and monitor repayments
• Proactive in managing cases to resolve the NPLs and maximise recovery
• Assess rescheduling/settlement requests
• Adhere to Enterprise Singapore\xe2\x80\x99s loan monitoring and write-off requirements
• Update system/database for reporting and tracking purposes

• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
• Be well-versed in own team process and functions
• Manage a portfolio of delinquent cases and/or NPLs:
• Get customers to settle overdues
• Negotiate repayment terms with customers
• Obtain approval for recall of loans, repayment plans, or write-off
• Monitor repayment plans
• Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
• Liaise with Enterprise Singapore and Credit Insurers on claim submission
• Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc
• Update system/database

• Diploma holder and above in any related field
• Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
• Knowledge/experience in collection and/or customer service will be an advantage
• Basic knowledge of banking and financial products
• Proficient in Microsoft Office applications
• Team player with good communication and interpersonal skills

DBS Bank