Job Description

As a Zoom Contact Center Specialist, you will be responsible for driving growth in Services revenue for Zoom Contact Center. A successful candidate will understand the importance of building a strong and strategic partnership with the Zoom Account Executives to present the value of Professional Services to our end customers. This candidate must be self motivated, highly energetic with a positive attitude, willing and capable of learning and comfortable presenting and discussing our Services for Contact Center to all levels of a customer\xe2\x80\x99s organization.

The job location can be either Singapore, Australia, Japan, or Korea.

Job Responsibilities:

Lead discovery and requirements sessions to identify customers\' business, functional, and technological requirements and deliver solutions to meet those requirements

Work with customers to help them understand all the possible solutions Zoom Contact Center can add to their current and future UCaaS needs

Analyze customer requirements of a contact center and provide documented solutions to fit those needs

Analyze existing contact center environments and provide recommendations for optimization

Capable of designing a Contact Center from \xe2\x80\x9cthe ground up\xe2\x80\x9d based on discovery session with the customer

Acute awareness and knowledge of Contact Center integrations to business applications

Collaborate with Zoom Engineering on customer feature requests

Support proof of concept (PoC\xe2\x80\x99s) during the presales cycle

Develop workshops and training sessions to design and implement scalable contact center solutions

Build, track, maintain and forecast opportunity pipeline using Salesforce.com

Create implementation pricing and Statement of Work (SOW) based on discovery sessions

Proactively engage the Account Executives on current and future opportunities

Be available to the Delivery team to assist in project kick off or answer any questions about project deliverables

Participate with cross-functional teams to support organizational goals

Strong business acumen and executive presence

Achieve and exceed sales quotas

Required Skills/Experience

Minimum 10 years in the telephony industry

Minimum 5 years of Enterprise level contact center consulting experience

Minimum 2 years experience of selling or working within a Professional Services environment

Excellent communicator

Have a demonstrated, proven track record of driving for results in the Contact Center space

Must be detail-oriented, organized, ethical, responsible, & self-motivated

Bilingual in Japanese or Korean will be highly preferred

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone\'s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at .

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click .

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about .

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We\xe2\x80\x99re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you\xe2\x80\x99ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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