Government Organization

Answering incoming calls and making outbound calls to customers. Manage incoming emails. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues within…

Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of…

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as…

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as…

12 HRS SHIFTER ROLE Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd…