Job Description: Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner Manage complex cases, such as complaints and escalated cases, from end to end Work…
Job Description Conduct AML/CFT Customer Due Diligence (CDD) and Transaction Monitoring (TM) operations and investigations, and deliver high standards (e.g. consistency, process adherence, productivity) Responsibilities may cover new to bank onboarding, periodic screening, transaction monitoring, payments screening, and system and…
As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding…
Job Description: Design and drive implementation for Consumer and SME loan’s collection strategy, including segmentation & treatment (examples: phone collection, site collection, legal procedure, outsourced management, etc). Prepare daily/weekly/monthly MIS (with the use of SQL) on collection productivity and performance…