Job Description

1. Clerical - (22000075)
Description

Over the years, Income has grown to be one of the leading composite insurers in Singapore serving millions of customers. As we continue to expand, there is a need that we continue to respond better and faster to our customers' needs, delighting our customers with best-in-class customer experience. As a Contract Administrator in our Customer Care Shared Services team, you are mainly responsible for the accuracy and completeness of customer information in Income's database systems.

Other key responsibilities include:

• Perform updates of customer information (includes nomination, update of particulars, supporting document) into database system
• Conduct data verification and checks against source systems
• Review entered customers’ data to ensure accuracy and eliminate duplication of data and report to supervisors on any discrepancies
• Perform data cleansing through the generation of exception reports, sorting, correcting and organizing data
• Adhere to data workflows and SOPs to ensure service level agreements (SLA) are achieved
• Provide general support with data analysis based on target values provided by functional business areas
• Handle second level enquiries from backend customers’ enquiries
• Liaise and collaborate with stakeholders to understand requirements and fulfil objectives
• Review and provide feedback to improve processes and systems
• All updates to be completed within SLA and high accuracy

Undertake any assignments as and when assigned

Qualifications

• Minimum diploma qualification
• Good customer service and interpersonal skills
• Good administrative and organizing skills
• Basic understanding of database
• Ability to work with high degree of data confidentiality and accuracy
• Ability to prioritize work, work under pressure and meet deadlines

Primary Location: Tampines Point
Other Locations: Income Centre
Work Locations: Tampines Point NTUC INCOME Tampines Point 2 Tampines Central 6 Singapore 529483
Job: Clerical
Organization: CC - Contact Centre
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: 15/06/2022, 5:06:37 AM