1 Year Contract Healthcare Ambassador @bedok #hys
Bedok, Singapore, Singapore
Job Description
Description
Responsibilities:
- Manage walk-in, online and phone enquiries
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Understand the needs of customers, including through the use of screening tools, and promote a suitable package to customers.
- Collaborate with external partners on service referrals, submit referral forms and ensure follow-up on action points. A good understanding of the healthcare and community care landscape will be beneficial for this role.
- Monitor customer satisfaction through surveys, interviews, etc. and support on-going improvements to the client experience.
- Responsible for monitoring key customer service metrics and deriving actionable insights to enhance customer experience
- Prepare reports and insights to drive the organisational goals.
- Support customer outreach and marketing events
- Support projects/events on client recruitment and client management activities that may happen after office hours and on weekends when needed
- Preferably minimum \'A\' Levels
- At least 2 years of working experience in a customer-service role
Ivy Yong Shi Mei
Personnel EA License No.: R2198995
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
Industry
Healthcare / Pharmaceutical / Life Science / Medical Device
Specialization
Customer Service
Location
Central
Employment Type
Permanent
Salary
Negotiable
If you meet the requirements of this role, please email a detailed resume in Word document to Ivy Yong Shi Mei.
CEI Registration No.: R2198995
Email: ivy.yong@recruitexpress.com.sg
Tel: 67363280
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Job Detail
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Job IdJD1354845
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBedok, Singapore, Singapore
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EducationNot mentioned