Our Prestige client, a Luxury French Brand seeking experience and passionate Boutique Manager with good presentation and posses Critical thinking skills in Takashimaya.
Achieve the different sales targets (KPI) and objectives as agreed with Management:
Monthly & yearly target Sales target by product categories
Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
Manage inventories in a pro-active way to increase the sales and keep a financially healthy stock level.
Optimizethe store\'s commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies.
Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives.
DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE
Win customers by providing consistent, exemplary service experience.
Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, follow-up to develop customers loyalty
Encourage team members pro-activeness in developing strong and lasting client relations
Communicate courteously with customers by telephone, email and face to face
Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally and effectively.
Use any client feedback as a tool for improvement.
SET TEAM STANDARDS
Provide strong leadership to the team in order to motivate them to execute sales generation.
Lead your team with a positive attitude, energy & long-term vision - Understand and be empathetic to personal issues and potential impact on team moral.
Able to identify personal, team and brand development needs.
Able to be persuasive/influential in interpersonal style,
Build trust, encourage forward thinking and create energy within the team.
Contribute to team effort by accomplishing related results as needed
Create a high-performance team that drives sales through achieving company store results & KPls
Interview, recruit staffs, integrate newcomers & motivate your team to perform to the best of their ability
Staff planning, retention & promotion
Organize daily team briefing, weekly meeting, performance appraisal
Provide regular feedback & coaching activities to drive performance
Promote the service sense mindset of the team
Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
Responsible for the grooming standards of the team
Initiate & supervise the development plan of your team
Ensure that all sales associates are properly trained and get regularly updated on luxury brand and products knowledge, general product mix & match skills and basic selling skills.
Follow through on development of your team members with training team
ASSURE THE MERCHANDISING OF THE BOUTIQUE
Responsible for the standards of the boutique
Ensure boutique visual merchandising is up to HQ expectations,
Ensure the boutique operational maintenance is up to standards with assigned contractors: Daily clean up
General store condition (including back of house Lighting)
REQUIREMENTS
Min Secondary or Diploma education
Communicate clearly & concisely, orally & in writing.
Focus on objectives, follow through on projects & demonstrate attention to detail.
Manage effectively in fast-paced environment.
Demonstrate a high degree of professionalism, integrity & reliability.
Demonstrate passion for customer service.
Manage store operations independently, plan& prioritize workload.
Min 5years of Luxury industry experience with experience in management
Basic Salary of $5000, commission range $800 to $1,200 with one month bonus
Attractive Staff Benefits and AWS
Driven and Good Attitude
Interested applicant kindly send in your resume to search69@searchindex.com.sg
We regret only shortlisted candidates will be notified.
EA License No. 14C7092 EA Registration No: R1110882
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