Job Description

We are helping our client, a Luxury French Brand to seek a Boutique Manager in Takashimaya.

Duties

DRIVE BOUTIQUE PERFORMANCE & COMMERCIAL STRATEGY

• Achieve the different sales targets (KPI) and objectives as agreed with Management:
• Monthly & yearly target Sales target by product categories
• Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
• Manage inventories in a pro-active way to increase the sales and keep a financially healthy stock level
• Optimizethe store\'s commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies
• Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives

DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE

• Win customers by providing consistent, exemplary service experience
• Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, follow-up to develop customers loyalty
• Encourage team members pro-activeness in developing strong and lasting client relations
• Communicate courteously with customers by telephone, email and face to face
• Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally and effectively
• Use any client feedback as a tool for improvement

SET TEAM STANDARDS

• Provide strong leadership to the team in order to motivate them to execute sales generation
• Lead your team with a positive attitude, energy & long-term vision - Understand and be empathetic to personal issues and potential impact on team moral
• Able to identify personal, team and brand development needs
• Able to be persuasive/influential in interpersonal style,
• Build trust, encourage forward thinking and create energy within the team
• Contribute to team effort by accomplishing related results as needed
• Create a high-performance team that drives sales through achieving company store results & KPls
• Interview, recruit staffs, integrate newcomers & motivate your team to perform to the best of their ability
• Staff planning, retention & promotion
• Organize daily team briefing, weekly meeting, performance appraisal
• Provide regular feedback & coaching activities to drive performance
• Promote the service sense mindset of the team
• Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
• Responsible for the grooming standards of the team
• Initiate & supervise the development plan of your team
• Ensure that all sales associates are properly trained and get regularly updated on luxury brand and products knowledge, general product mix & match skills and basic selling skills.
• Follow through on development of your team members with training team

ASSURE THE MERCHANDISING OF THE BOUTIQUE

• Responsible for the standards of the boutique
• Ensure boutique visual merchandising is up to HQ expectations,
• Ensure the boutique operational maintenance is up to standards with assigned contractors: Daily clean up
• General store condition (including back of house Lighting)

REQUIREMENTS

• Min Secondary or Diploma education
• Communicate clearly & concisely, orally & in writing 0 Focus on objectives, follow through on projects & demonstrate attention to detail
• Manage effectively in fast-paced environment
• Demonstrate a high degree of professionalism, integrity &reliability
• Demonstrate passion for customer service
• Manage store operations independently, plan& prioritize workload
• Min 5 to 10 years of Luxury industry experience with min 3-5years experience in management
• Basic Salary of $5000, commission range $800 to $1,200 with one month bonus
• Attractive Staff Benefits
• Driven and Good Attitude

Interested applicant kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Additional Information

Career Level

Manager

Qualification

Higher Secondary/Pre-U/\'A\' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan \xe2\x80\x9cBridging Career, Enhancing Life\xe2\x80\x9d, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.

Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower

(By submitting any application or r\xc3\xa9sum\xc3\xa9 to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)

Additional Company Information

Registration No.

201410806W

EA No.

14C7092

Company Size

1 - 50 Employees

Average Processing Time

16 days

Industry

Human Resources Management / Consulting

Search Index