Job Description

Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does an Account Manager do at Hogarth?

As an Account Manager, you are pivotal in supporting the Group Account Director in the smooth running of the business. Our account handlers are responsible for client relationships, managing the team, building relationships with stakeholders and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen.

Reporting lines and key stakeholders

This role reports to the Group Account Director and you will collaborate with stakeholders across all departments

Responsibilities

• Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
• Work on adaptation campaign works
• Work closely with BD on P&L, forecast, budgeting
• Have financial responsibilities, including preparing cost estimates
• Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
• Build relationships with key stakeholders, manage perceptions and expectations
• Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
• Understand how client, agency, and Hogarth relationships interact
• Proven ability to make informed decisions and problem-solve based on sound knowledge
• Capability of working under pressure and to tight deadlines

Qualifications

• At least 2- 3 years in an advertising / production environment
• Knowledge from working in an advertising adaptation role preferred
• Knowledge in primary and post-production (e.g. shoots, post-work process, etc.) will be a bonus
• Focus on continuous improvements, delivering excellent quality and high levels of customer service
• Understanding of financial compliance procedures
• Sound technical understanding of client requirements
• Commercial acumen
• Excellent negotiation and problem-solving skills

#LI-HE

Diversity and Inclusion

Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.

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