Job Description

Company Overview:
Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the worldaEUR(TM)s largest independent grocers to compete with technology and retail giants by using WynshopaEUR(TM)s grocery-specific digital commerce platform.We are a diverse team of energetic individuals who think big, challenge the status quo, and strive for excellence in our personal and professional lives. Our potential, like our customersaEUR(TM) success, knows no bounds. "WynnersaEUR at every level have endless opportunities to produce meaningful work in a fast-paced, dynamic environment. We maintain a startup vibe, but with the resources and security of an established "corporateaEUR company. This is not your typical 9-to-5 - this is 9-to-thrive.*
Role overview: *
Wynshop is recruiting for a success-driven Account Manager (AM) who can collaborate with our amazing grocery customers as they grow their online business. The AM will manage a portfolio of 3-5 customer accounts and create strategic account plans to ensure our customeraEUR(TM)s success. The AM should be highly skilled at expanding relationships across multiple departments and roles within the customer base. The candidate must have a proven track record of uncovering opportunities within customer accounts and managing complex, enterprise sales cycles to close. Consistent and verifiable quota achievement across previous positions is required.We welcome all US applicants in the Eastern or Central Time Zones.
What you'll be doing:

• Create and execute a strategic account plan for each customer account to ensure the growth of their online business that is on the Wynshop portfolio of solutions
• Ensure achievement of high Net Promoter Scores (NPS) from your entire customer base
• Build rapport and strong customer relationships from the executive level down
• Develop knowledge of the grocery industry and, in particular, the online grocery ecosystem
• Be a trusted advisor to customers by understanding their business initiatives in order to effectively address their challenges and goals
• Conduct weekly, bi-weekly, or quarterly calls, coordinate account reviews and roadmap discussions leveraging the appropriate internal resources (frequency based on the customer)
• Serve as the primary point of contact throughout the entire lifecycle of the customer relationship by overseeing all non-support related aspects of the relationship, which include ensuring client satisfaction, revenue growth, and customer retention
• Work cross-functionally with pre-sales, marketing, professional services, customer success, contracts, and product teams
• Understand the competitive landscape
• Update and maintain CRM database (SFDC) and provide accurate weekly reports reflecting territory and pipeline status

What you bring to the table:

• Knowledge of and experience working in the ecommerce technology industry; strongly preferred
• Knowledge of and experience working in the grocery industry; strongly preferred
• Solid sales experience in account management and B2B sales environment with a track record of over-achieving sales quota
• An ability to be a self-starter and own the relationship as a liaison between Wynshop and our customers
• Understanding of sales performance metrics
• An ability to address customer requests in a timely manner
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation skills with a problem-solving attitude
• Availability to travel as needed (when safe to do so)
• BacheloraEUR(TM)s degree in Business, Marketing, or similar field

What youaEUR(TM)ll get in return:

• The opportunity to wear many hats, gain versatile skills, and be part of a high energy, high impact team
• The freedom to pave your career path and accelerate your growth in an organization that is flat and nimble
• An opportunity to drive the adoption of new digital technologies that are transforming the ways retailers interact with their customers and improve their operations

Benefits and other perks:
Hybrid office policy with remote working capabilities
Unlimited vacation policy
401(k) matching to help you invest in your future
Health, vision, dental.
Disability and Life Insurance
Education & Learning stipend for personal growth and development
Paid parental leave*
About Wynshop: *
Wynshop is an ambitious team of digital evangelists and innovators obsessed with a solitary mission—to help grocers and other local store-based retailers grow wildly successful online businesses. Our refreshingly easy-to-use digital commerce platform enables efficient in-house picking, reduces fulfillment costs, and gives retailers the ability to fully personalize the customer journey, amplifying shopper loyalty.Must be legally authorized to work without visa sponsorship for employment.Wynshop is an Equal Opportunity Employer.No phone calls, please.Wynshop participates in e-Verify for all positions based in our US offices. For more information, please click here (English| Espaaol).Job Type: Full-time