Job Description

We are Outbrain.

We\'re one of the world\'s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world\'s top digital media companies.

We are seeking an energetic, data-driven, and customer-centric Account Manager to join our growing Global Growth team. This person will be responsible for supporting the success of Growth clients\' Outbrain Amplify campaigns. They will learn to build relationships and establish clear lines of communication with prospects, clients and internal team members.

The ideal candidate is analytical and an enthusiastic self-starter who is ready to dive in, identify opportunities for clients, respond to inbound requests, and drive the best possible customer experience in a dynamic environment.

As with all Outbrain positions, we\'re looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what they do.

A day in the life

• Support inbound leads and clients within APAC: Japan, ANZ and SEA
• Manage client kick-off calls and onboarding processes to help educate them on Outbrain\'s best practices and optimizations for campaign success
• Support the daily work flow of Growth client accounts
• Troubleshoot and resolve client issues in a timely manner
• Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization
• Manage and grow your own book of business by identifying opportunities and helping your clients achieve the best ROAS possible.
• Provide excellent communication via phone, email, and video
• Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity

What you\'ll bring

• 2-3 years of experience in digital advertising or marketing
• Fluent and proficient in Japanese - a must (Native speaker is a plus)
• Go-getter attitude; Hungry to interface with clients to achieve revenue goals through direct selling, upselling, and renewals.
• Analytical; Comfortable digging through data, manipulating it in excel, and drawing out impactful insights and trends for your clients.
• Attention to detail; You\'re very organized, with the ability to adjust priorities based on client needs
• Able to work independently and as part of a team while balancing multiple tasks
• Possess the technical aptitude and desire to learn the intricacies of the Outbrain system and to leverage that knowledge to help clients with support issues
• Excellent verbal and written communication skills
• Possess strong problem-solving and analytical skills, with the ability to execute efficiently and effectively in a fast-paced environment
• Excellent time-management and organizational skills
• Able to politely interact with clients but also be confident and assertive
• Experience with 3rd party digital platforms such as Google Analytics, Doubleclick, Tableau, Salesforce, etc. is a plus
• Experience with Microsoft applications, especially Excel
• Background in pre-sales/sales is a plus

More than snacks!

• Hybrid working: three days a week from the office and two from home
• Short walking distance from Tanjong Pagar/Shenton Way MRT Station.
• Be part of our success with our equity program
• Wellbeing benefits like private health insurance.
• Expand your toolbox with our mentorship program and internal learning tools

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups -employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you\'ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our !

Hungry for more? Have a closer look at #LifeAtOutbrain exploring our , , and social media channels , and .

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