Job Description

This is an Internal/In-house, full-time/permanent position with Adecco.

Working Location: Central Area, Orchard

Key Job Objectives * Responsible for assigned Accounts\' Revenue, GP and GM forecast and budget.

• Responsible for team\'s achievement of KPIs (both internal and with clients)
• Increase client base in collaboration with National Sales
• To maximise client penetration through obtaining new client contacts and increase market share of high potential clients.
• Cross Selling - understand client\'s business needs and provide business solutions that may include Adecco\'s other service offerings.
• Retention and succession planning

• Tertiary education and / or relevant industry experience
• HR knowledge and legislations related to labour law (preferred)
• Good command of written and spoken English
• Knowledge in MS Office (Word, Excel and Outlook)
• Proven track record in Sales / Business Development / Client Services / Account Management where you have had strong experience building and managing solid candidate and client relationships.
• Able to work in a fast paced and dynamic environment.
• Adaptable and knack for managing change.
• Prior experience in managing people (preferred)

• To ensure team\'s adherence to the account management playbook
• Ensure team achieves the budget, build, and maintain a healthy sales pipeline.
• Acquire new clients to increase unique client base.
• Build relationship through networking events, sales visits, cold calling, social media outreach in collaboration with National Sales
• To maximise client penetration through obtaining new client contacts
• Responsible for team\'s achievement of KPIs (both internal and with clients)
• Workload management of direct reports, ensuring work process efficiency and productivity through introduction of technology or solutions
• Performance management of direct reports
• Mentoring and training of direct reports
• Work with team to analyse, develop and implement account strategy, action plans and delivery model.
• Ensure high level of service delivery and act as point for client escalation.
• Cross sell: Understand client\'s business needs and provide business solutions including up selling of Adecco\'s other service offerings.
• Ensure team\'s adherence and compliance of processes e.g., front office tool adoption, MOM legislation, internal governance etc.
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention and NPS results.
• Ensure healthy AR collection.
• Stay current with relevant industry knowledge and best practices.
• Conduct regular account / business reviews with assigned clients at pre-agreed frequencies.
• Able to adapt to flexible work schedules and locations.

KPI

• Budget quarter/annual achievement of client account
• Satisfaction survey (rCX and NPS)
• DSO - per account as agreed.
• Ensure team\'s KPIs achieved.
• Retention - country guideline

Duncan Chew

EA License No: 91C2918

Adecco