Job Description

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

• excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Position Purpose

The Client Account Manager works closely with clients, relationship managers, client service managers, Compliance, Products, Client Implementation, Legal, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting to Head of Global Custody Operations.

Key Responsibilities

• Core functions: Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.
• Handles internal / external clients' enquiries and act as a single-point of contact for clients / fund managers who use our global custody services.
• Follow-up client activity - provide reporting and managing operational risk.
• Communicate the issues and recommending solutions to clients.
• Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support any regulatory, audit, review requirements.
• Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
• Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities
• Perform ad hoc tasks when required

Contributions:

• Deliver excellent levels of service to stakeholders internally and externally and to "get it right first time".
• Responsible for ensuring the best client experience.
• Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.

Qualifications

Competencies (Technical / Behavioural)

• Positive attitude and team player
• Client Servicing skills with excellent communication and interpersonal skills
• Highly motivated, self-starter with the ability to work in pressurized environment
• Highly structured and methodical in execution
• Ability to multi-task and prioritize workloads, strong time management skills
• Results driven with a strong commitment to completing tasks within deadlines
• Ability to understand and resolve or escalate issues quickly
• Enjoy working in a socially diverse environment
• Comfortable dealing with senior individuals and management across functions
• Strong knowledge of financial industry with good experience across asset classes
• Proven track record in client facing roles

Additional Requirements

• Willing to work flexible hours (when required) and during public holidays.
• Individual will be subjected to job allocation.
• Fluent in English and Chinese (speak and read/write business language)
• Cantonese language proficiency is a plus