Job Description

Isentia is the Asia-Pacific region\'s leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to start-ups and not for profit organisations. As the Account Manager, you will be responsible for achieving the sales, client satisfaction, and client retention targets for your designated portfolio. The role builds market position by locating, developing, defining, negotiating, and closing business relationships with existing clients. You\'ll act as a \'trusted advisor\' to our clients with a path to the retention and increased sales opportunities. Reporting to the Business Director, you will hold the 2iC position within the team, leading a high-performing account management team and ensuring that client requirements are exceeded and that your team supports your schedule to build relationships across the portfolio. Key Responsibilities:

• Ensure client leads and opportunities are maximised by the account management team.
• Manages a healthy pipeline of opportunities to ensure revenue targets are met.
• Builds and maintains high-value relationships with all clients.
• Presents professional, insightful presentations on Isentia products and services, selling value, and benefits.
• Fosters good teamwork.
• Monitors and enhances consistent client service levels to ensure 100% client retention.
• Maintains up-to-date and detailed knowledge of all products and services.

Essential Skills:

• 3 to 4 years of extensive client management experience, ideally across multiple markets.
• Expertise in creating effective sales solutions in a B2B consultative selling environment with long sales cycles, ideally for both SaaS and VAS solutions.
• Proven capability in hands-on problem-solving, with the ability to generate ideas and solutions.
• Genuine interest in the changing media landscape and how organisations are adapting to social media and consumer insights etc.
• Understanding of the practical use of PR and Social Media in the corporate sector.
• Genuine interest in news and current affairs.
• Demonstrated and proven ability to train groups, large or small, on web-based platforms.
• Excellent communication skills; ability to speak the language of the client and also muster support internally for the benefit of the client.
• Strong team leadership skills and experience with a strong emphasis on coaching to high performance.
• Enthusiastic approach - self-managed, "can-do" positive attitude.
• Self-motivated and results-driven.
• Ability to work under pressure with patience and persistence.
• Written and spoken fluency in Mandarin is considered an advantage.

At Isentia we value the safety and well-being of our team members, suppliers, and clients and have adopted a \xe2\x80\x98no jab, no office\xe2\x80\x99 policy regarding the ongoing management of COVID-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether to work flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement. Job Type: Full-time Schedule:

• Day shift
• Monday to Friday

Application Deadline: 31/01/2023