Job Description

About Brightcove

Brightcove is revolutionizing the way organizations deliver video experiences. We are passionate about online video, and day in and day out we help our customers focus on using video to move their business in meaningful ways, whether that\'s in broadcasting or publishing, marketing, or enterprise communications. We do this through continuous technical innovation, nurturing a broad video-centric ecosystem, and by being a true partner to our customers. Video moves us and it moves our customers, thousands of them in over 70 countries. We have a culture that values empowerment, individual and team excellence, honesty, and customer-centricity. If you are smart and have a high drive to get things done, we want to work with you!

Position Overview

We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in Singapore and help Brightcove achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.

The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role\'s primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires a close partnership with the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from Brightcove products & services.

Job Responsibilities

• Develop an in-depth understanding of the customers\' business, challenges and requirements and explain how the Brightcove platform could benefit them.
• Build relationships with customers to encourage new and repeat business.
• Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, and professional services and externally with customers.
• Manage existing clients including analyzing monthly usage etc.
• Negotiate contract renewals and upsell/add-on opportunities
• Recruit new Partners and conduct promotional activity.

Qualifications/Experience

• 3+ years of Account Manager experience in the IT industry (Cloud, SaaS, PaaS preferred).
• Demonstrated ability to multi-task across a wide range of accounts.
• Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
• An ability to listen to customer needs, assess these needs effectively and address them through new products and services.
• Excellent presentation and communication skills.
• High level of comfort and experience working with all levels of professionals both internally and externally.
• A proven track record delivering on or exceeding goals.
• Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.
• Familiarity with HTML, CSS and JavaScript is a plus.
• Familiarity working with APIs and SDKs is a plus.
• Experience developing technical solutions is a plus.

**Special Conditions

• Travel as and when required
• This is a quota-carrying role

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company\'s success. We offer competitive benefits and compensation packages.

We are located in Singapore at the South Beach Tower, just a stone\'s throw from Suntec & Raffles City. With the bustling downtown neighborhood, the Brightcove Singapore office is a workspace that you\'ll want to come into every day. You\'ll have the opportunity to work with a group of smart and passionate colleagues to provide an exceptional customer experience in a fun and casual environment.

If you\'ve gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don\'t hesitate to apply, even if you don\'t meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you need any accommodations for your interview, please email recruiting@brightcove.com.

Send us your resume if you are interested and want to learn more!

**Please submit your resume in English to be considered for this role.**

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Bright Cove