Account Manager
Singapore, Singapore
Job Description
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Date Posted: 2023-02-18-08:00 Country: Singapore Location: 28 Teban Gardens Crescent, Singapore Key Duties & Responsibilities
- Lead a service section to deliver service in accordance with Service Contract or Repair obligations
- Achieve service KPI such as 100% completion of preventive maintenance, utilization % rate, ensuring job delivery within planned cost
- Manage a team of service technicians direct reports, and a few in-house subcontractors
- Work with Assistant Engineer for end-to-end necessary works to ensure smooth delivery of ACMV services inclusive of:
- Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
- Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
- Arranging and raising Purchase Orders for subcontractors for delivery of service
- Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
- Review and approve time entries of technicians\xe2\x80\x99 hours and time sheets
- Ensure Work Order completion and closure in Salesforce upon completion of field work
- Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
- Manage other administrative tasks as required such as field staffs\xe2\x80\x99 leave, tools requests, safety related requests, or cost related matters in SAP
- Support field staffs for any required assistance
- Backup of Assistant Engineer during their absence
- Support field service team in above scope after office hours in the event of critical repairs
- Monday \xe2\x80\x93 Friday, 8am \xe2\x80\x93 5.30pm.
Qualifications & Competencies
- Diploma or Degree in Mechanical / Electrical with relevant experience.
- Passionate in picking up Mechanical (ACMV) knowledge
- Meticulous and able to handle large volume of work with high accuracy
- Strong in people management, coordination, and customer fronting
- Independent worker who is reliable to deliver without supervision
- Eagerness to learn and proactive attitude
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Job Detail
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Job IdJD1294234
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned