Job Description

About the Role

As an Account Manager at Aspire, you will play a pivotal role in nurturing and expanding our customer relationships. You will be responsible for managing a portfolio of business clients, understanding their unique financial needs, and providing tailored solutions to help them achieve their goals. This role requires a proactive, detail-oriented, and customer-focused professional who excels in building long-lasting relationships and driving business growth.

What will you be doing?

• Develop and nurture strong relationships with assigned clients.
• Identify opportunities for account growth to upsell and cross-sell Aspire\'s products and services to existing clients, helping them maximize the value they receive.
• Provide insights and recommendations to deliver exceptional customer experiences.
• Promptly and effectively address client inquiries, concerns, and issues, while collaborating with internal teams to resolve complex problems and ensure client satisfaction.
• Results-driven, always striving to exceed revenue and retention objectives.
• Gather client feedback and relay it to relevant internal teams for product enhancements.

We would love to get to know you if you have the following:

• 3-5 years of experience in sales, customer success, account management, or a related customer-facing role.
• Experience working in the financial services, Fintech, or SaaS industry.
• Have a proven track record of being results-driven, consistently achieving and surpassing performance targets.
• You are passionate about working with customers to ensure their success.
• Demonstrate excellent verbal and written communication skills, along with strong interpersonal abilities.
• Showcase the capability to collaborate effectively with diverse cross-functional teams.
• Exhibit a problem-solving mindset, offering innovative solutions to challenges.
• Possess resilience and patience in handling and resolving customer issues.
• Bachelor\'s degree in Business, Finance, or a related field.

Aspire Financial Technologies