Job Description

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we\xe2\x80\x99re putting our customers at the forefront of the aviation industry \xe2\x80\x93 and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we\xe2\x80\x99re keeping the world flying.Key AccountabilitiesSupport the Account Manager/VP Customers in defining and implementing customer account strategies. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account.Use the Customer Hub to drive account management discipline.Support the Account Manager/VP Customers in contract and account administration.Ensure that contracts are administered in a way that is consistent with delivering value to Rolls-Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks.Ensure accounts are managed in accordance with Compliance and ABCEC policies. Drive Business Plan Improvements (CRP) to improve the margin for key Onerous or Low Margin contracts.Support the Account Manager/VP Customers in generating revenue & cash plans as well as the management of cash and profit opportunities, and threat mitigation.Drive key financial payment plans with customers on such matters as Customer Responsible Charges, TotalCare invoices to achieve the monthly liquidity per the 5YP. Help develop debt recovery plans (where applicable). Help to co-ordinate sales and transitions targets.Support the account team in building customer relationships. Keep assigned customers informed and represent their needs and views within Rolls-Royce.Help to foster new airline relationships and help to grow the Rolls-Royce customer base in your region.Support achievement of Customer Satisfaction and NPS targets for your assigned customers.QualificationsDegree in a technical or numerate discipline, or strong relevant experience.Self-motivated with an ability to work in a multifunctional and multicultural environment.Planning and programme management experience.Confident influencing and communication skills with key customer focus.Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage.Proficient IT skills, fluent across Microsoft Office suiteWe offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.Pioneer optimum performance. Join us and you\xe2\x80\x99ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.Our People are our PowerWe are an equal opportunities employer. We\xe2\x80\x99re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we\xe2\x80\x99ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy .So that you can be your best at work and home, we\xe2\x80\x99ll consider flexible working arrangements for everyone, in any role.Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.Closing Date: 11th August 2024Job CategoryCustomer Account ManagementPosting Date29 Jul 2024; 00:07

Rolls-Royce