Job Description

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.Account Planning ManagerThe online travel market never stands still. At Expedia Private Label Solutions (PLS), we\xe2\x80\x99re right in the middle of it. PLS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners\xe2\x80\x99 growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.We provide our partners with:

• Robust, scalable, groundbreaking technology
• Competitive rates and availability, and quality content for global travel supply
• Enterprise-class business-to-business support and integration services
• We\'re a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed
• We work with incredible technology partners - from leading online travel companies, global bed banks, airlines and travel agents
• We\'re re-inventing travel, one day at a time, and we\'ve got the scope and the freedom to make a difference for both partners and travelers

What you\xe2\x80\x99ll do:

• This is a partner facing role where you will work closely with the Strategic Account Director/s to support top strategic travel technology partnerships across APAC.
• You will be responsible to execute and coordinate on partner facing tasks that support sales initiatives, technical optimization, operations and service improvements and project management.
• You will work closely with the Strategic Account Director/s and Analytics team to prepare business reviews, business presentations and performance reports.
• You will support the Strategic Account Director/s and work closely with Partner:Connect team on technical optimization initiatives that drives business growth.
• You will support the Strategic Account Director/s on contractual and financial tasks as appropriate.
• You will collaborate with internal and partner servicing operations team to ensure best-in-class servicing operation. This includes activities as Service Quality Score monitoring and understanding root causes to minimize the offloading of properties due to substandard service level scores.
• You will work closely with internal and partner operations team to ensure best-in-class operations monitoring, reporting, process improvement (where needed) and effective management of compliance incidents.
• You will lead the end-to-end booking reconciliation process by communicating regularly with partners to understand dispute reasons and allocating tasks to the internal teams to ensure a smooth and timeline resolution.
• You will support ad hoc internal projects where needed.

Who you are:

• A self-starter who likes to figure things out on their own and can cut through complexity to achieve understanding and results.
• Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve.
• Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals.
• A team player who communicates well and works well to collaborate with internal and external parties
• Experience and interest in working cross-functional teams and in a constantly evolving environment.
• Good listener with strong verbal and written communication in English. Additional Mandarin language ability preferred.
• 2+ year of experience in B2B sales, partnerships, or account management with online or travel-related background.
• Bachelor Degree or equivalent related professional experience.

About Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2.\xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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