Job Description

• Responsible for data maintenance process and documentation requirements.
• Managing the team, monitor and support the department SLA commitment to Business Units.
• Monitor team effectiveness and efficiency in handling daily BAU and full compliance to regulatory and internal requirements.
• Coach and develop team members to ensure that they are sufficiently trained and equipped with the new processes and system.
• Work closely with internal and external stakeholders to develop new and re-evaluate any existing processes/ frameworks/ infrastructures to further streamline the operational workflow and improve the overall efficiencies to deliver lower year-on-year operating cost.
• Work closely with control functions to assess the current processes and provide constructive feedback to reduce and prevent any potential risks.
• Collaborate with various function leads to review new existing or potential operational problems, complaints and queries and ensure they are resolved promptly and satisfactorily.
• Change agent to support process transformation and digitization initiatives.
• Undertake assignments from time to time as directed by Head of Section/ Head of Department.

• A Bachelor\'s Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
• Minimum 5-8 years relevant experience within the Banking and Finance industry in Singapore. Experience in corporate customer documentation and account-related servicing is an added advantage.
• Experience in business process improvement initiatives and project management involving business process and technology change within financial institutions
• Possess excellent interpersonal skills and able to foster a solid relationship with different stakeholders (operating level and business stakeholders).
• Focused and meticulous, with a keen eye for detail.
• Passionate on driving changes through process transformation and digitalisation.
• Have a strong control and process management mindset, constantly paying attention to details and the ability to perform deep dive investigation.
• Proven ability to work under pressure and meet deadlines whilst maintaining accuracy, and with a positive can-do attitude.
• Demonstrate ability and flexibility to multi-task and take on different roles and activities in a fast-paced environment.

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