Job Description

Career Area: Sales:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Caterpillar Finance Services Division currently has an opportunity for an experienced Account Specialist to join the team in Singapore.Job SummaryAs an Account Specialist in the Order Fulfilment team, incumbent is responsible for the management of prime product orders and related attachments received from assigned dealers within Asia Pacific Region, on behalf of the Electric Power, Marine, Oil & Gas and Industrial business units within Energy and Transportation.What You Will DoPrimary dealer's contact for order fulfilment queries. Maintaining a good level of customer satisfaction and good communication.Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team, and customer.Ensure orders are processed within company guidelines, policies and procedures of assigned territories.Follow up with factories, shipping arrangements in close cooperation with forwarders, issuance of shipping documentation, certification, handling letters of credit and invoicing.Having an understanding or knowledge of various terms and procedures related to prime product export documentation and invoicing.Could also be assigned to administer any of the supporting processes used within the Orders group such as finished goods stock processes, insurance claims, website updates, department documentation and reports.Maintain a working knowledge of all on-line prime product sales related systems used for processing dealer orders, reporting sales, shipping and collection (EOMP, SAP).Maintain good ongoing communications and relations with dealers and handling their enquiries in an expedient and accurate way.Liaise and work with management and other departments regarding new policy and procedure introduction relating to the account coordinator role.Manage regional specific activities where appropriate - e.g. approval of discounts, commercial invoice processing, supplemental invoices.Travel to dealer premises to train new staff, introduce new processes, deliver presentations etc. (Limited business travel - less than 5%)What You HaveCustomer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Meets regularly with customers to understand their wants, needs and expectations.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Works with clients to address critical issues and resolve major problems.

Other Required Knowledge:PC Literacy - Microsoft OfficePower BIWhat You Will GetOur goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date).Additional DetailsCaterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status ; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .About CaterpillarCaterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.#LI-HybridPosting Dates: November 27, 2024 - December 10, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our .

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