Job Description

Who Are We?Xilium is a growing multi-city company with offices in 4 locations that incorporate the best ideas in work culture, adapted to the Philippines. We create solutions for the US healthcare market, leveraging the natural customer service and healthcare culture that exists here. We are investing heavily in education and will bring an innovative take on the modern era. We've pioneered virtual work within all the companies' systems and departments.Xilium has a high-performing team that nurtures creativity and teaches productivity. It maintains a collegial, hard-working team that prepares you for success in work and in life. We strive to provide a supportive work environment in service of our employees' career goals. We bring people from different backgrounds and levels of experience and allow their merits to drive advancements.We want people in roles that they desire and where they thrive. If this sounds like you, then we want to hear from you! We are expanding and will be recruiting in many provinces. Look for us online and consider a career.As the Account Supervisor, you lead a team of 10-15 Virtual Medical Assistants (VMAs) and ensure they receive management support in their day-to-day tasks. You monitor your team's performance and assess their operational needs on a regular basis, recommending training if required.You work closely with our clients by addressing any service-related issues. As a leader, you are one of the primary drivers in maintaining a long-term relationship with our clients, ensuring that they are satisfied with our service delivery.Responsibilities

• Lead and provide managerial support to team members

• Ensure the proper service delivery and operations of team members

• Monitor and evaluate team performance and metrics

• Analyze and recommend training or process improvements to enhance operational efficiency and performance

• Collaborate with clients and other departments to address and resolve service-related issues

Qualities

• Excellent English communication skills (written and verbal)

• Natural leader, with excellent interpersonal and conflict-resolution skills

• Capable in data management and processing

• Excellent judgment and decision-making skills

• Proactive in process improvement and problem resolutions

Qualifications

• Graduate of a 4-year course - either business-related or healthcare-related

• At least 1 year experience leading a team of at least 5 people or as an SME

• At least 3 years of experience in a BPO setting or 2 years in a hospital setting

Job Type: Full-timeSalary: Php25,000.00 - Php35,000.00 per monthBenefits:

• Additional leave
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Fixed shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Performance bonus
• Yearly bonus