Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct audit on room and meal rates, sort, batch and ensure that all necessary documents are attached to billing and to print invoices for billing.
• Investigate any dispute regarding billings and liaise with relevant departments to settle disputes.
• Sort room and supporting bills by companies on a daily basis; ensure that the room rates charged in the bills are correct and that the audit vouchers are billed correctly. Check that correct guests’ particulars are entered on the folios.
• Scan and keep record of all City Ledger posting and invoices (with all supporting documents).
• Prepare and issue debit notes and credit notes on a daily basis, update these transactions into systems, and ensure the entries agree to journals.
• Ensure bills are sent within a week after the guests have checked out of hotel.
• Handle suppliers’ statement reconciliation, ensure that the statement ties in with the system.
• Monitor outstanding accounts to ensure that credit facilities and terms are not exceeded.
• Track guest ledger balances and accounts transferred to the city ledger.
• Prepare periodic reports on the status of collections.
• Liaise with companies for payments to be made within the acceptable time frame.
• Resolve any billing disputes with the customers and follow up on overdue accounts through verbal and written methods.
• Conduct checks on room rates to ensure all rates charged are in accordance with the agreed rates.
• Perform any other job tasks as assigned.

• At least 2 years of relevant working experience in the hospitality industry.
• Meticulous and attentive to details.