& RequirementsOverall ownership of asset management and asset lifecycle managementManaged physical asset and ensure accuracy of master asset databaseManage issue of assets e.g. ipad, vpn tokens, secure thumbdrive to usersManage asset shipment to and from overseas usersManage asset in storeroom and perform weekly stock-take of assets in storeroomLaise with relevant parties for disposal of assetRaise incidents, service request and change request for related IT service and Mobile devices,and its reportingUndertake change coordinator role to route Incidents/SR/CR to relevant partiesFollow-up of Incidents/SR/CR raised till closureRenew and update maintenance and service contracts infoIdentify and apply measures to ensure appropriate actions are taken during onboarding and offboarding process of usersPerform review of user accounts reports and submissionConsolidate data for security report submissionProvide ad-hoc report when requiredManage VoIP admin matters like assigning extension numbersRespond promptly to requests raised by requestorsProvide timely status updates to relevant parties, including service desk and liaising withhardware vendors
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