Job Description

Product and Service Operations (PSO) mission is to build a service engine that solves today\'s customer problems and prevents tomorrow\'s.

PSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers by ensuring they have the tools needed to succeed.

Duties

This position will partner with internal PSO New Products team members, providing operational execution support to help project manage test campaigns (alpha/beta) for managed and unmanaged advertisers and project manage onboarding to new features (in alpha/beta stage) for Commerce sellers - maintaining quality and efficiency throughout the end-to-end testing process.

The ideal candidate will have a strong background in digital advertising effectiveness and project management, along with a natural curiosity to understand how things work.

Responsibilities:

• Own testing operational execution in coordination with internal teams supporting workflows such as, recruitment outreach, campaign QA, and performance tracking across multiple projects
• Develop and translate onboarding guides, feedback surveys and email comms from English to Thai
• Act as translator in onboarding - leading feedback 1:1 calls with recruited sellers
• Monitor and troubleshoot progress and performance of test campaigns to ensure overall program quality and consistency
• Triage incoming requests, utilizing technology, superior customer service and judgement - Responding within a timely manner and working 1:1 in real time
• Gather learnings and insights for: 1) internal teams to help further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives
• Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
• Identify tool and process efficiency gains with analytical perspective

You have:

• Fluent in Thai and English
• 2+ years experience directly managing digital marketing paid advertising campaigns and thorough understanding of major success metrics
• 2+ years experience managing client
• Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
• Experience in working on research studies (A/B tests, surveys, interviews)
• Proven ability to manage multiple projects and work in a high-performance team environment

Previous tech and/or international company experience a plus

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Lydia Poon in our Singapore office on lydia.poon@teksystems.com quoting Job Reference Lydia Poon 536922 or alternatively, apply here to register your interest.

http://jobs.en-sg.teksystems.com/h3TITZ/ad-commerce-ops-specialist-sales-marketing-singapore-singapore-15906484

Job Reference: Lydia Poon 536922
EA Registration No.: R21101515, Lydia Poon Khai Yee
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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