Job Description

About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines. We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 316 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As an Admin Assistant, you will be responsible for providing back-office support to the department. The purpose of your role is to manage teams' requests, handle administrative tasks, and deploy the communications tools according to the designed strategies. How you'll contribute

• Retrieval, preparation, printing, and sending out of various documents and notices through various communication forms based on the set turnaround time and in accordance with the existing department's procedure and guidelines to avoid customer complaints.
• Process retrieval of client documents as requested by other collections teams
• Prepare bank certifications for fully settled accounts.
• Check for other related accounts of customers requesting the release of collateral to ensure that no delinquent account remains unpaid prior to giving clearance.
• Perform balance reconciliation of accounts to ensure legitimate balances are collected.
• Facilitate acceleration of Deferred Payment Plan balance requests to incorporate all remaining installment balances to the outstanding obligation
• Consolidate, prepare, and endorse past-due accounts for Application of Assignment requested by other collections teams to the Financial Control Division (FINCON).
• Incorporate changes to client's pertinent demographic information upon request subject to review and validation to ensure that request was placed by the client
• Ensure all communication templates and procedures designed by the Strategist are used accordingly for all communication to clients.
• Extract lists of qualified accounts for SMS and Voiceblast from raw data based on the designed strategy and send the lists to the Dialer Specialist within the set turnaround time for dialer upload.
• Extract lists of qualified accounts for collections letters and correspondence (notice of endorsement, etc.) from raw data, prepare the letters and correspondence, and send them out to the assigned accounts.
• Prepare letters for loans and card accounts with reports of a returned check based on an approved template to inform clients of their bounced checks.
• Consolidate and prepare documents and sheets required for field visits (field visits and repossessions) and dispatch them to the respective Agent handling the Field Visit.
• Monitor and reach the yearly and monthly KPIs (Daily upload and endorsement of the customers via a specific communication channel, the accuracy of admin function).

• Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking, and Information Technology.
• Result-oriented and team player
• Able to communicate effectively with all levels of the organization and external parties
• Must have good oral and written communication skills.