Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Position Statement

The Administrative Executive, Food & Beverage is concerned with the coordination of administrative tasks and projects within the Food & Beverage team, offering administrative support while completing projects for the team, in line with prescribed Hilton International policies and procedures.

What will I be doing?

As the Administrative Executive, Food & Beverage, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high guest service focus by approaching your job with the guests always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Prepare the supervisors\xe2\x80\x99 files with daily function sheets and other food and beverage activities held in the hotel for briefings.
• Handle team members\xe2\x80\x99 particulars such as inquiries of public holidays, vacation days due to team members and recording of medical records.
• Arrange team member uniform requests and accident reports.
• Responsible to upkeep and verify the department team attendance keeping and expense reimbursement prior to approval from relevant personnel.
• Assist Managers with new team members induction plan and support the necessary on-boarding process.
• Support respective department with the requisition of approved casual labour.
• Coordinate with Engineering department and follow up on completion of work order for matters pertaining to the department.
• Arrange Food & Beverage department\xe2\x80\x99s office requisitions such as office materials, beverage requests, general storeroom requests such as doily papers, silver foils, deli shop cake boxes, etc. to ensure sufficient stock.
• Write and follow-up on letters and memorandums.
• Attend F&B meetings and write minutes for distribution to all parties concerned.
• Handle requests brought up by other departments concerning the Food & Beverage department and support with handling of cake orders.
• Arrange team members\xe2\x80\x99 and managers\xe2\x80\x99 discussions on the team members performance evaluation.
• Take charge of the filing system at the F&B office and keep all files in a good system.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Administrative Executive, Food & Beverage, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, college certificate or secretarial training in a vocational school or an educational institution.
• 1-2 years in a similar position.
• Good command of Food & Beverage department related expressions.
• Computer literate.
• Good organization, interpersonal and communication skills.
• Proficient with word-processing and spreadsheets.
• Good translation capabilities.
• Able to type fast and accurately.
• Line operations management and related experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton