Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Position Statement
The Assistant Director of Food & Beverage has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. He/ she will achieve these through the key strategies of planning, controlling, organizing and marketing.

What will I be doing?

As the Assistant Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:

• Listen and respond spontaneously to questions asked by guests, team members and suppliers.
• Open to ideas of others, receptive to those ideas and able to adapt an established way of working.
• Enthusiastically propose and implement creative solutions in area of responsibility in order to stay ahead of the game.
• Positively deal with and learning from customer complaints and comments with follow-up and feedback to the Director of Food & Beverage.
• Uncover the major causes of satisfaction and dissatisfaction, ensuring that the information is communicated to the appropriate parties further up the hierarchy.
• Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
• Have detailed knowledge of departmental standards, explain these standards to the team and assess team members\xe2\x80\x99 performance against these standards.
• Monitor standards through regular standards review checks.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Implement and follow-through with improvements identified.
• Plan, prioritize, organize and control the day-to-day operation.
• Understand the situation in other departments and their implications for your own department.
• Manage the departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Maintain in-depth technical knowledge and skills required for the job.
• Participate in future menu changes with the Director of F&B and the Director of Culinary, taking into consideration new F&B trends, market demands and sales achievements.
• Complete regular financial and operating reports, as required or requested by the Director of F&B.
• Forecast potential revenues and costs.
• Following company\xe2\x80\x99s control procedures, controlling costs without compromising standards.
• Analyse and explain any financial variance against plan.
• Communicate to the team key information concerning the strategy of the company.
• Keep the team up to date on departmental, hotel and company activities through regular communication, meetings and memos, including special events and promotions in the restaurant.
• Understand the quantity and quality of people needed to operate the department.
• Carry out selection interviews and make effective recruitment decisions.
• Ensure that new team members have all relevant information before commencing employment.
• Regularly review individual and team performance against objectives and provide feedback.
• Review, develop and implement department training plans to meet business needs.
• Assign projects and missions to facilitate personal development and that of the team.

What are we looking for?

An Assistant Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 or 5-star category hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong F&B and Conference & Banqueting operations knowledge and skills.
• Strong leadership, people management and training skills.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths in people management communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton