Job Description

Purpose Coventry University Recruitment and Admissions Ltd (CURA) is building a new approach to student recruitment to achieve stretching student recruitment targets, while establishing strategies that position Coventry University Group as a dominant local, national and international recruiter. To provide a pro-active high quality and efficient undergraduate and postgraduate student admissions service carrying out all the necessary administrative duties, customer relationship management activities and account management service to applicants. The post holder contributes to the assessment of applications and delivery of effective, timely and customer focussed service contributing to the University Group\'s annual undergraduate and postgraduate recruitment targets ensuring that students of the highest calibre, with the potential to succeed, are admitted; and that the principles of fair admissions are upheld.

Core Accountabilities and Responsibilities

• To undertake selection decisions at the undergraduate/postgraduate taught level on behalf of the Coventry University Group after having confirmed the selection criteria against which applications are to be considered.

• Ensure that applications are processed within the agreed timescales, policies and practices, taking responsibility for key admissions activities using the University Group\'s online admissions system.

• Responsibility for making offers to applicants assessing personal statements, and references as well as predicted grades and making full assessments and decisions on applications, ensuring compliance with a range of admissions requirement checks.

• Responsibility for other essential admissions procedures including new qualification assessment, discontinued/alternative courses, criminal convictions, fraudulent applications and full involvement in the Confirmation period.

• Oversee the administration of making non-standard offers by Subsidiaries and Faculty links, ensuring they keep within agreed timescales and policies and practices. Deliver seamless customer service by using a variety of communication methods in providing specialist admission support to stakeholders including information and guidance.

• Co-ordinate the handling of enquiries from prospective students, both in person by telephone and by email working on the key performance indicators and quality standards developed. And contribute to the maintenance, development and communication of sources of admissions-related information, advice and guidance for all applicants.

• Provide course advice to prospective students and cross sell alternative suitable courses where appropriate.

• Contribute to the development of policies and procedures connected with the selection of undergraduate/postgraduate applicants for admission and develop effective systems to enable, implement and monitor admissions policies, service standards and practices.

• Deliver on the job training to the wider Coventry University Group on admissions systems, and the use of admissions records and processes.

• Act as the first point of contact for complaints, problems and disputes with regards to Admissions and ensure complaints are passed to the relevant manager for action where appropriate.

• Prepare initial admissions statistics as requested by the Senior Admissions Specialists on behalf of stakeholders as required.

• At all times, be aware of and adhere to Data Protection, the Equalities Act and other relevant legislation and guidance as advised.

• Contribute to the wider work of the Coventry University Group to a high standard. This will involve occasional contributions to events and activities such as open days and conferences, in addition to occasional evening and weekend work.

AND such other duties as are within the scope and spirit of the role.

SPECIFICATION Essential

• Diploma Level (or equivalent).
• Proven experience of working within an admissions environment in higher education.
• Evidence of working well whilst dealing with multiple priorities and working in a demanding environment to meet deadlines.
• Demonstrable experience of working within a strongly customer-focused environment.
• A high standard of written and spoken English and attention to detail.
• Excellent organisational skills including the ability to work to tight deadlines.
• Ability to draft accurate correspondence.
• Strong IT skills with the ability to use software programmes independently following training.
• Drive and enthusiasm.
• Excellent customer service skills.
• Approachable and open to change.
• Good interpersonal and communication skills and experience in working positively and collaboratively with a range of colleagues from diverse backgrounds.
• A flexible approach to hours of work within a 5/7 working pattern to include evenings and weekends, as required.
• Accept that there will be annual leave restrictions at key recruitment and admissions periods.
• A willingness to travel for work associated with the role as required.

Advantageous

• Experience in working with defined processes and procedures.
• Awareness of school and college qualifications and HE trends.
• Knowledge of UCAS policies and procedures.