Job Description

We are looking for a highly motivated, customer-obsessed professional to join Unify as a Student Success Specialist.As a Student Success Specialist at Unify, you will work closely with the CEO & Chief of Product & Experience - but you will also be part of a team of Student Success managers & juniors that you will work with and lead as well as other functions within our organization, including marketing and university success, as well as external partners (Agents & Educational Consultants).The ideal candidate has prior experience working in the Admissions team at a university (Preferably in the EU, UK, or USA) and/or have experience working for educational consultants/educational agents. At the very minimum you are fluent in English, have great communication skills, are detail-oriented, can prioritize effectively, and have a strong work ethic and a passion to build great relationships with customers.What you'll do:

• Create intimate connections with students by going above and beyond to provide best in class support
• Provide guidance throughout entire enrolment process, helping students discover, compare, and apply to university seamlessly
• Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem-solving skills
• Become a champion of our university partners, working closely with the University Success function to make sure you showcase our partners' programs effectively to our students
• Analyze insights from students' feedback to help develop strategic improvement recommendations internally across product, marketing, and customer experience
• Think creatively about how to optimize each customer's experience - constantly experimenting and exploring new ways to do it better

Who you are:

• Passionate about education and fluent in English (other languages are a Plus)
• An excellent writer and communicator with a keen eye for detail and grammar
• A team player and comfortable with an ever-changing startup environment
• An enthusiastic and positive person with a can-do mentality — you consider no task too small
• A fast learner and eager to tackle new challenges every day
• Patient and understanding with customers, and confident resolving issues on the spot
• Preferably, you will have experience working in international admissions at university or in an educational consultant/educational agent.

Job Types: Full-time, PermanentSalary: Php35,000.00 - Php45,000.00 per monthBenefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

COVID-19 considerations:
In the interest of everyone's health and well-being, we ensure compliance to the health and safety protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance between workstations are strictly implemented.Application Question(s):

• Are you open to work onsite in Ortigas?

Experience:

• School Admin/ Registrar: 3 years (Preferred)
• Do you have experience working in a University/ Academe: 3 years (Preferred)