Job Description

Benefits Summary: * Permanent executive position with required to work 12-hour rotating day shifts * Basic Salary up to $3,500 + VB * Entitlement to variable benefits Responsibilities: * Benefits Summary: Permanent executive position with required to work 12-hour rotating day shifts Basic Salary up to $3,500 + VB Entitlement to variable benefits Responsibilities: Attend and respond to incoming Calls, Emails, Call-Back requests and cases submitted via Customer Portal. Create service requests and accurately update case information and resolution into the case management system. Evaluate and prioritize cases by urgency. Dispatch service requests to designated specialists. Notify internal parties in a timely manner. Identify and escalate issues to contact center manager when necessary. Follow-up on outstanding cases and customer calls to achieve case closure within Service Levels. Ability to multi-task e.g. on the call and entering information into the case management system. Other duties as assigned by manager. Job Requirements Diploma holder or ITE Proficient in Microsoft Office. Knowledge of SAP, Oracle, call centre software, programming languages is preferred. Willing to take on Customer Portal administration functions. Please submit your updated resume by using the APPLY NOW BUTTON By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application. .We regret to inform you that only shortlisted candidates would be notified. We wish you all the best in your career search. You are welcome to visit our website at RK Recruitment Pte Ltd | EA License No.: 20C0280 Wan Chi Yan | EA Personnel No.: R22109703