Job Description

The Aftermarket Engineer is a sales support role working directly with our customers/distributors to ensure highest quality, and most reliable system is provided for their application. Working as part The Aftermarket Engineer is a sales support role working directly with our customers/distributors to ensure highest quality, and most reliable system is provided for their application. Working as part of a cross functional team, the Aftermarket Engineer role allows for a diverse set of experiences including requirement development, design, field support and direct customer interfacing. This individual will complete and/or coordinate multiple projects simultaneously and provide customer focused input to the team for success in the market. The Job . Work with internal and external Product Management, Commercial, and Engineering teams to develop proposals based on authorize specifications and market requirements. . Serve as the technical point of contact and facilitate communication between the sales team, engineering support team and customers/distributors - pre sales via sales manager and post sales support . Prepare technical/commercial proposal for submission. . Provide parts quote to distributor with clarification on serial number and part number . Support for product training, pre-sales technical marketing activities ( brochure/ ppt and sales tools), when assigned. . Build the library of competition, updated competition info and activities, keep the installation reference for SEA. . Establish a library of data sheets and drawing for all the range of products . Take responsibility of ensuring products registrations, certificates and local regulations and safety standards, as well as technical and operational guidelines from Sullair. . Handle warranty and quality claim between distributor and factories . Work with the Service Team Support to identify and resolve field issues. . Work out the annual training program and perform it with timely manner. . Travel 10% in SEA to customer sites and facilities. . Other tasks assigned by supervisor.