Location: Singapore, SG, 629903



Req ID: 5378

POSITION SUMMARY:

After Sales Engineer, South East Asia for Blower & Vacuum (B&V), shall manage day to day Service support operation supporting the commercial team to resolve service matters in a timely manner to increase customers\xe2\x80\x99 satisfaction and reduce customers\xe2\x80\x99 downtime. He / She will coordinate servicing support either through external business partners or directly with internal service team and he or she will also be responsible to grow Aftermarket sales activities for B&V products to deliver overall assigned target in both revenue and margin growth.

RESPONSIBILITIES:

• Service Operation: Coordinate servicing support either through business partners or directly with the help of internal service team to deliver our service excellence promise to customers.
• Service Excellence and Process Development: Maintain service quality and establish standards across our business partners and internally to meet and exceed customers\xe2\x80\x99 expectation and to uphold our company purpose and values.
• Service Ambassador: Become a service ambassador to promote the importance and good practice of regular servicing intervals and basic maintenance training.
• Data Analysis: Analysis the aftermarket needs and establish sufficient spare parts inventories for both internal and external business partners to ensure our products are well maintained reducing unnecessary downtime for customers\xe2\x80\x99 operation.
• Business Operation: Delivers and exceeds the operating plan for South East Asia in term of assigned key financial and operational metrics.

Other responsibilities are as assigned or required.

MEASUREMENTS:

• Achieves assigned financial quota Blower & Vacuum South East Asia business for Aftermarket Sales.
• Meets assigned expectations for margin profitability.
• Maintains high satisfaction ratings on repair time and servicing response time.
• Sufficient Inventories for both internal and external business partners to meet and exceed both customers and company expectation.
• Completes required training and development objectives within the assigned time frame.

REQUIRED SKILLS AND QUALIFICATIONS:

• Minimum 5 year of experience in technical service support or technical service sales related job scope.
• Experience in Blower and Vacuum Product would be a plus.
• Ability to interact with people and management at all levels with excellent communication and presentation skills.
• Degree in Engineering (Mechanical / Electronic / Mechatronic) or etc.
• Proficient in appropriate computer software necessary to successfully navigate the job (Microsoft Office, etc.)
• Proficient in both written and spoken English and Mandarin language would be an advantage for this role.
• Able to travel overseas as and when required.