o Working days & hours: 9:00AM - 6:00PM (Monday - Friday)
o Working Location: Ang Mo Kio
o Excellent Welfare & Benefits
o Well Established Network Provider Company
Job Scope
Responsible for strategic planning and implementation of global after-sales service products. Align with market trends and customer needs to define positioning, value proposition, differentiation, and mid-to-long-term roadmap.
Lead the full lifecycle management of after-sales service products, including initiation, planning, development, release, and continuous optimization. Establish unified service standards, SLAs, and service specifications.
Build and enhance global after-sales service systems and processes, promoting process standardization, digitalization, and automation.
Coordinate cross-department and cross-region collaboration; work closely with sales, delivery, R&D, marketing, and partners to ensure aligned service strategies and efficient resource utilization.
Monitor after-sales service quality and customer experience, leverage data analysis for continuous improvement, and handle escalated cases from major clients.
Requirement
Degree in IT, Business Administration, Operations Management or equivalent
Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience.
Familiar with full lifecycle management methodologies of service products is an advantage
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
Work experiences and job responsibilities
Current and Expected salary
Reason for leaving
Date of availability
Education background
We regret that only shortlisted candidates will be contacted.
YEOW CHANG FU (R23118759)
EA Recruitment Pte Ltd
EA License No: 21C0492
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