Job Description

The Role Responsibilities
The Agency Sales Manager (ASM) is responsible for creating a strong and rounded relationship with Third Party Sales (TPS) agencies to maximise Credit Cards & Personal Loans (CCPL) potential business opportunities and to spearhead CCPL acquisition initiatives and portfolios.
The ASM is also required to work with key internal stakeholders such as TPS Governance team & TPS agencies to mitigate any risk associated with this channel as well as to maintain an oversight on all relevant processes to ensure compliance with local regulatory requirements
Core Responsibilities:
Sales &Service

• To develop existing TPS channel as an alternate distribution channel for unsecured lending products
• To identify and onboard new TPS agency where required
• To have the agency partners in alignment for sales and service goals
• To execute tactical plans well with agency partners
• To handle complaints resolutions according to the Complaints Handling process and to escalate further if it potentially involves local regulator etc.
• To attend regular Service Review Meetings to discuss progress and growth

Governance

• To have a strong oversight for processes and to extract a positive rating for GIA audits
• To ensure competent completion of TPSA processes
• To ensure competent completion of yearly renewal processes
• To co-operate with TPS Governance team for all CSTs and related TPS checks

The candidates will be measured on:

• Achievement of governance parameters i.e. audit results
• Achievement of annual sales targets
• Competent completion of TPSA processes and completion of yearly renewal processes

Our Ideal Candidate

• Relevant educational qualification to perform the Job role
• 3years\' experience in managing Third-Party Agency is preferred though not mandatory
• Self-Starter, easily adaptable and thrive in challenging environments
• Strong networking skills & relationship builder with excellent interpersonal and communication skills

Role Specific Technical Competencies

• CCPL Sales & Acquisition
• Credit Cards & Personal Loans product experience
• Account Management
• Technical knowledge and expertise in banking products

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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