Job Description

About the Team



The Customer Success organization ensures OpenAI customers realize meaningful value from AI from first deployment to long-term adoption. In APAC, this work is led by two groups:

AI Deployment Managers (ADMs):

Focused on deploying ChatGPT Enterprise, driving activation and adoption through structured onboarding, training, and change management playbooks.

Strategic AI Adoption Managers (Strat AAMs):

Partnering with our most complex customers across all OpenAI products, including API, ChatGPT, and Codex, with a focus on executive relationships and strategic outcomes.



Together, these teams play a central role in how enterprises and institutions across the region adopt Generative AI. They work closely with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver measurable business impact and a consistent, high-quality customer experience.



About the Role



We're seeking an expert to lead by example as a player-coach for our APAC AI Deployment & Adoption team. You'll manage a high-performing group of AMs and DMs while also staying close to the work -- building executive relationships and shaping scalable programs that deliver exceptional outcomes for customers.



This role is based in Singapore, with regional travel as needed. We use a hybrid work model of three days in the office per week.



In This Role, You Will



Lead, mentor, and develop a high-performing regional team of adoption managers across APAC, ensuring alignment to global strategy while adapting to local market dynamics.



Establish operating rhythms for the team (e.g., regional standups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability.



Own the



strategy and operating model



for APAC Customer Success, ensuring alignment with OpenAI's global objectives and customer needs.



Build, scale, and mentor a high-performing team that drives measurable customer outcomes, adoption, and satisfaction.



Develop scalable programs, playbooks, and operating mechanisms tailored for the APAC region.



Build and maintain executive-level relationships with strategic customers, acting as a trusted partner and escalation point.



Represent the voice of APAC customers to influence product development and commercial strategy.



Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to ensure a unified customer experience.



You'll Thrive in This Role If You



Bring 10+ years of experience in Customer Success or post-sales leadership roles, ideally in enterprise SaaS or AI.



Have built and led regional teams in high-growth environments, with proven success in scaling operating models.



Are comfortable engaging directly with executive stakeholders at complex global organizations.



Are a strong communicator who can bridge technical and business conversations.



Have experience with Generative AI (preferred) or adjacent SaaS platforms.



Operate with humility, ownership, and a willingness to do what it takes to make customers and the team successful.



About OpenAI



OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.



We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.



For additional information, please see



OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement



.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.



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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.