Air Import / Export Customer Service Coordinator

Singapore 079903, Singapore

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Job Scope

Attend to customers\xe2\x80\x99 inquiry
Prepare and process Air Export booking request
Arrange for collection of cargo at customers\xe2\x80\x99 premise
Provide booking confirmation and flight details to customers
Mange customers\xe2\x80\x99 expectations and complaints
Verify invoices from vendor
Prepare customers\xe2\x80\x99 report
Monitor closely on assigned customer inbound shipments
Work closely with respective overseas offices to monitor its uplift at point of export till its arrival
Update customers promptly of delivery date and if any irregularity to inform them
Correspond with overseas offices on shipment status and inquiries
Maintain close communication with authorized contractors and ground handling agents to track closely its arrival and customs clearance
Other ad-hoc duties as assigned by his/her immediate superior and/or manager

Requirement

Must be familiar with Microsoft Word and Excel
Must be able to work independently
Must be able to converse in English through email and phone
Must possess a sense of urgency and responsibility in work
Outgoing personality
Willing to learn with good attitude
Prior work experience in this industry is not required, but will be an advantage
Fresh / without experience can apply as training will be provided

Air Import / Export Customer Service Coordinator

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