Job Description

Analyze airport users' needs and speak the Sri Lankan language ( Sinhala )and Indian and English





Develop plans to ensure terminals follow established standards.





Develop proposals for new service innovation ideas.





Enforce a safe and secure culture.





Enforce organizational and compliance standards.





Engage in projects to enhance the airport user experience.





Establish Key Performance Indicators (KPIs) for airport contractors under purview.





Liaise with airport agencies, authorities, and Airport Operations Centre





Manage contractors carrying out airport operations.





Manage research to identify opportunities for operations and service enhancements.





Oversee staff on duty to deliver public announcements.





Plan delivery of airport services to meet customer requirements.





Promote new ideas to enhance customer service operations.





Propose inputs and feedback on the capabilities of contractors to perform airport operations.





Recommend action plans to resolve and prevent safety or security breaches.





Resolve issues and incidents at the airport.





Review and develop compliance standards.





Review operational processes to identify areas for enhancements.





Review the feasibility of implementing new service offerings for the airport.





Source for contractors to perform airport operations