Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To provide accurate and timely replies to our policyholders\xe2\x80\x99 letters, emails and live chat within the specified turnaround time (TAT).

• To ensure strict adherence to:-
• General operating guidelines set out by Section Head.
• Section\xe2\x80\x99s processes and risk management guidelines when handling cases.
• Prescribed emails and letters turnaround time.
• To render full support to Section Head / Team Managers with the execution of contingency plans (deployment of manpower / change in existing processes / ensure outgoing statements align with media statements issued by Corporate Communications) in the event of a crisis, changes in industry guidelines / regulatory policies or loss of manpower.

Requirements

• Experience \xe2\x80\x93 Min. 4 years of Customer Service \xe2\x80\x93 mail box handling experience, preferably in insurance/ financial industry
• Excellent written communication skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA