Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

As part of the Customer Service Centre team, you are responsible for the delivery of seamless, customer-focused, timely and professional customer service to all walk-in customers and agents in all customer service centres (Finlayson Green and Tampines). This includes virtual assistance; providing excellent and consistent services that meet customers\xe2\x80\x99 needs at a satisfactory level and beyond.

• To provide seamless customer service to walk-in customers/FSCs, to have a customer-centric approach and with ease of doing business.
• Deliver professional customer service and manage turnaround time to ensure customers/FSCs are served promptly, and with accurate execution of instructions.
• Process various customer transactions and provide policy servicing to both internal and external stakeholders.
• Take prompt and efficient follow-up action to solve straight forward and complex requests.
• Take ownership of cases and provide one-stop resolution.
• To ensure compliance to all service standards and KPIs.
• To actively practice policy conservation and offer non-forfeiture options to customers.
• Promote, educate and guide customers on the use of AIA\xe2\x80\x99s digital services.
• Handle and manage appeals, feedback and first level escalations.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA