Job Description

Responsibilities: * Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner. * Handle email enquiries and Responsibilities: Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner. Handle email enquiries and live chats. Understand customers' needs and provide appropriate/ customized solutions. Identify cross-sell opportunities during customer interaction. Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement. Contractual Period: Permanent Role Location: Changi Business Park or Jurong (Toh Guan) Working Hours: 7am - 4pm or 4pm - 1am rotating shift and PH 1 day off during weekday, 1 day off during weekend Salary: Up to $5,400 + $450 Fixed Shift Allowance + Transport Reimbursement Requirements: At least 2 years of Call Centre experience Demonstrates good communication skills and able to work in a fast-paced environment. Comfortable to work rotating shift hours including weekends and public holidays Interested applicants, kindly email your detailed resume (MS Word format is preferred): [HIDDEN TEXT] (Reg No: R2197670) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 3 Shenton Way, Shenton House, #19-01 Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: