Job Description

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Job Summary

If you\'re looking to expand your career in the Service Operations space, Emerson has a great opportunity for you! Based in Singapore, the AP Service Operations Manager will be responsible for the service delivery capabilities of the Lifecycle Services organizations across Asia Pacific including operational effectiveness, operational excellence, operational planning and forecasting, certification as well as reporting of major KPIs and leading Lifecycle Services central initiatives in the region.

In this Role, Your Responsibilities Will Be:

• Manage AP customer support service; support FSO/LBP service teams with customer issues.
• Develop, identify, enhance, implement and maintain service operational standards, processes, critical metrics and best practices for service delivery.
• Support the Global Service Management Office (SMO) to envision and develop new service offerings, and deliver new processes, tools, and procedures to improve efficiency and differentiation of our Lifecycle Service teams.
• Strong interaction with Lifecycle Services Sales and Regional Service Operations managers in other regions and the global Lifecycle Services organization
• Drive AP service operations perfect execution, operational effectiveness, and profitability.
• Define structural requirements for service organizations to support service business reporting, time booking, service project management.
• Develop, implement and improve AP service engineers/facilities support capabilities and operational readiness.
• Develop and manage a service sales and operations plan (S&OP), identifying future needs for Lifecycle service operation locations (Countries / Service Centers) to develop required competencies and ensure availability of in-country and/or AP world area service resources where and when needed.
• Use SYSS CoE in Cluj and other locations to support country organizations with non-customer facing activities in service operations, as well as for periodic service engagements where possible
• Drive the training and education plan of the AP service organization meeting minimum Emerson certification requirements as well as incremental competency and career development to support capture of available market opportunities.
• Drive global certification compliance for AP service engineers and FSO/LBP facilities.
• Increase installed base customer satisfaction and loyalty through exemplary quality in service delivery.
• Build customer relationship with key resources.
• Ensure timely communication of technical updates, hold and safety notices.
• Ensure compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.
• Lead and coach the local (FSO/LBP) Lifecycle Service managers.

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You quickly and decisively take action in fast-changing, unpredictable situations. You always keep the end in sight; puts in extra effort to meet targets. You promote a sense of urgency and establish and enforce individual accountability in the team. You facilitate an open dialogue with a wide variety of contributors and customers.

For This Role, You Will Need:

• Minimum 7 years working experience or 9 years\' experience in process control systems engineering, operations and maintenance.
• Proven experience in installed base business, service sales or service management.
• Leadership quality and ability to negotiate and work effectively in a team oriented group
• Strong background of leading virtual teams
• Extensive understanding and broad experience in driving a Lifecycle Services business
• Ability to plan and organize
• Knowledge of instrumentation, control and automation concepts and practices
• Analytical skill
• Good interpersonal skills with a high-level customer interfacing skills
• Good understanding of commercial matters
• Language skills with proficiency in English (verbal and written); excellent communicator
• Willing to travel for internal or external meetings

Preferred Qualifications that Set You Apart:

• Engineering degree/diploma or equivalent experience in business administration a plus.
• Direct end-user work experience preferred.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson\'s compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company\'s values and our responsibility to leave the world in a better place. Learn more about our and about .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

About Us:

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world\'s most complex problems - for our customers, our communities, and the planet. You\'ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you\'ll see firsthand that our people are at the center of everything we do. So, let\'s go. Let\'s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let\'s go, together.

Accessibility Assistance or Accommodation

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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you\'re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you\'ll find your chance to make a difference with Emerson. Join our team - let\'s go!

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