Job Description

How Will You Make an Impact? Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. Position Summary: This position is within the APAC Global Technical Support (GTS) group, focusing on EFA product line.
GTS APAC group is responsible for the 2nd line technical support within APAC region - this means phone and email remote support as well as traveling to customer sites and installing new tools or repairing down tools with critical issues. Key Responsibilities:

• Remote support via phone, e-mail, Technical Assistance process
• Onsite support at customer site for new tools installations and down tools recovery
• Providing feedback on installation, service and documentation with a view to driving process/product improvement

• Good knowledge of EFA or SDB systems, ability and willingness to learn
• Proficient in English (verbal and written); other language skills are an asset
• Strong communications skills, both written and verbal
• Good logical thinking and troubleshooting skills

• A sound knowledge of the physical sciences
• Willingness and ability to travel worldwide, expected travel rate is 30 - 50%
• Dedication to further training and personal development
• Ability to prioritize and plan work
• Organized with good house-keeping skills
• High degree of reliability, flexibility and self-motivation
• Able to work with various and cross-cultural teams around the company

• Hands-on experience of working with and troubleshooting electromechanical instruments
• Electron optics, High voltage electronics, Ultra High Vacuum (UHV) techniques and technologies