Job Description

We have an opportunity with one of our satellite communication client.

They are looking to hire a Global technical support and you might be keen.

Feel free to reach out to me to find out more!

We have an opportunity with one of our satellite communication client.

They are looking to hire a Global technical support and you might be keen.

Feel free to reach out to me to find out more!
Our client provides mobile and fixed communication services to a range of industries, including maritime, aviation, government, and enterprise. Their satellite network allows them to provide global coverage and reliable connectivity even in challenging or remote environments.

Responsibilities:
Working with customers to identify and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way

You will participate in troubleshooting any service system or hardware issue raised by our channel, NOC or other internal parties

You will assist in system end-to-end troubleshooting in regards to spectrum issues on the over-the-air interface and issues on the hub side, related to line cards, protocol processors and Cisco routers

You will interface with the development team to validate software releases and patches and ensure that any network configuration changes are implemented safely on the live network

You will work closely with the training academy to pass knowledge on system troubleshooting processes, network tools and useful network/system experience you gain

Working with applications and Certified Applications Providers, you are aware of the risks that cyber activity can cause through corporate policy and procedures

Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems

Updating self-help documents so customers and colleagues can try to fix problems themselves

Working with field engineers who conduct site visits if a problem is more serious

Requirements:
Qualified to at least CCNA level or have equivalent knowledge and capabilities.

Educated to degree level or equivalent in communications/network engineering

IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector

Mobile communications technologies such as Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS

Wireless Networking technologies such as WiFi\xc2\xae and Bluetooth\xc2\xae within a mobile / satellite environment

Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative

Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met

Proactive in maintaining and growing strong technical awareness along with solid commercial knowledge. You are a fantastic communicator and you are keen to share your ideas

Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base

Next Step

Interested applicants kindly forward the latest copy of your resume in MS Word format, with your last drawn and expected salaries to Alicia.Lim@adecco.com

Lim Alicia

EA License No: 91C2918
Personnel Registration Number: R22105096