Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JOB DESCRIPTION

Job Title - APAC Move Add Change (MAC) Lead

Reports to APAC Account Executive

Essential Duties and Responsibilities

The APAC MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organisation, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:

• Work with the Client to manage and plan general desks moves (from individual to medium and large office moves).
• Manage the MAC team across APAC to ensure a consistent delivery of services.
• Manage local key stakeholders/EA\xe2\x80\x99s and suppliers.
• Prepare accurate MAC statistics/reports.
• Supervise or where necessary perform moves to minimize impact to business.
• Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.
• Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.
• Generate and manage headcount forecasts with extreme accuracy.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Liaison with business and POC for shift updates across APAC where applicable.
• Demonstrate responsiveness and creativity in finding solutions for service delivery
• Ensure appropriate follow up with customers and updates in SpaceView
• Seek to continuously improve processes, systems and overall client satisfaction
• Handle & resolve MAC related Tasks promptly and accurately, provide timely responses and manage overall traffic.
• Regularly work with external contractors, e.g. cleaning, IT, & engineers
• Resolve problems associated with MAC requests including: permits, cleaning, parking, conference rooms, interior furnishings, fixtures and equipment.
• Liaise with the client during the MAC to proactively action any last-minute requests
• Manage assets \xe2\x80\x93 addition/removal/ordering of furniture and special equipment.
• Assign desks for new hires in close liaison with relevant internal Clients.
• Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
• Work with the internal Task system to support facilities team in closing out tasks to SLA/KPI\xe2\x80\x99s.
• Work as part overall FM team on facilities related tasks
• Ad hoc duties from time to time to support the rest of the facilities team

Skills

• Experience in a hands-on role working within an MAC, events and facilities environment
• Outstanding customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to multitask and work without direct supervision
• Proficient in MS Office applications, and possess excellent written and verbal communication and people skills
• Ability to read and analyze floor plans/drawings/Space View
• EHS awareness
• Previous experience of working in a fast-paced, multi-national environment

Experience

• Minimum of 7 years in related role, in particular within a facilities, MAC and customer environment
• Must be able to demonstrate flexibility in relation to type of works carried out and availability

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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