Job Description

OPEN MIND Technologies Asia Pacific Pte Ltd is seeking a candidate to join us for an
expansion. We are responsible for sales and support of hyperMILL, a leading
technology in Computer Aided Manufacturing (CAM) solutions and a pioneer in
5-axis machining technologies. We are seeking an
Application Engineer CAD/CAM
due to our growth in the business for the region.
As an application engineer for the CNC machining industry, you will engage with local
and regional accounts to understand what CAM technology they are currently
using and to support the customers technically on hyperMILL and its application. You will have the opportunity to work closely with our machine tool partners to expand the horizon in the CNC field. On top of that, you will be also taking a leading role in one of our many state-of-the-art technologies to spearhead the enablement process to our regional resellers and partners. You will also have the opportunity to learn the skillset in pre-sales to assist sales of our solutions.
Tasks

• Develop and maintain a relationship with our machine tool/cutting tool partners to ensure the successful and broad adoption of our technology solutions and service offerings
• Perform day to day technical support to our customers/resellers making them successful in implementing hyperMILL
• Customer/reseller training
• On-site test cutting and postprocessor by-offs
• Troubleshoot and resolve customer technical issues and concerns
• Document and update customer support records based on interactions in CRM System
• Develop and maintain a knowledge base of the evolving products and services

• A diploma from an accredited polytechnic or university and/or 3 years CAD/CAM experience
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanour
• Excellent written and verbal communication skills
• Desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team
• Software and/or ideally CNC machining industry background
• Highly proficient computer skills including Microsoft Dynamics CRM software, Outlook, MS Word, Excel
• Highly skilled at multi-tasking with the ability to quickly adapt and learn

• A modern work environment in a dynamic team
• A great opportunity for career progression and becoming a key
• A varied and challenging role in a highly multinational and innovative company with 350 employees worldwide
• A very open-minded culture, flat hierarchies
• A high degree of creative freedom
• An open-door policy, working together with a long-existing team of very motivated colleagues
• Development and further training opportunities for shaping and realising your career goals
• A low fluctuation rate across the company
• Flexible working hours and home office possibilities for a good work-life balance
• A permanent employment contract