Application Support Analyst (perm/realtime Payments)
Singapore, Singapore
Job Description
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- Position: Application/Production Support Analyst
- Employment Type: Permanent
- Location: Changi Business Park
- Mode: Hybrid
Chartered Transport from Bukit Panjang, Jurong East, Yishun and Sengkang available.
Job Responsibilities
Incident and Problem Management
- Timely response to production issues, inquiry and service request.
- Troubleshoot the incidents and lead in incident recovery, communication and resolutions in production environment.
- Provide quick workarounds or contingency options during time-critical incidents and prioritize on business recovery.
- Timely escalation to Management for potential critical issues (bad news first approach)
- Quickly identify relevant teams for the incident, communicate and engage for recovery.
- Conduct RCA, create action plan and track to closure.
- Proactively assess past production issues and identify patterns and repeated causes and prioritize the resolutions, and any possible actions to stabilize the Production Environment. (Continuous service Improvement).
- Create Incidents and Problem Dashboards for management and teams and track critical actions.
- Properly document production resolutions and workarounds for future reference.
- Gatekeep Production systems and review changes to the applications before implementing in production.
- Constantly provide feedback to Change Teams to improve production stability.
- Closely track potential security risks and vulnerabilities on production environment for the systems in scope.
- Certify the production system for newer OS patches on a regular basis.
- Coordinate with relevant teams and facilitate execution on yearly BCP drills.
- Proactively track and execute any renewal activity (cert key renewal, maintenance contract renewal, etc) managed by PST
- Perform periodic maintenance activity such as log housekeeping, system data archiving.
- Support any other ad-hoc tasks as assigned on behalf of the team.
Job Requirements
- Bachelor\xe2\x80\x99s degree with min. 5 years of work experience in a bank/FI.
- Experience and strong functional knowledge on Payment Systems \xe2\x80\x93 Domestic, Cross-border or Real-Time payments.
- Knowledge in IT Service Management (ITSM).
- Experience in developing and maintaining accurate technical and user documentation.
- Excellent communication, interpersonal and presentation skills.
- Possess strong analytical skill and high attention to details.
- Ability to work in dynamic and multi-cultural environment.
- Ability to work independently and in teams.
If keen, kindly apply or forward your application to stefan.olsem@tangspac.com
Tangspac Consulting Pte Ltd #03-02 The Octagon, 105 Cecil Street, Singapore 069534 EA Personnel Name: Olsem Stefanus Emmanuel EA License: 07C3635 | EA Registration: R2094432
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Job Detail
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Job IdJD1302795
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned