Job Description

11 June 2024Seeking a proficient Application Support Analyst with a wealth of experience in offering technical support and aid for our clients\' tailored software applications. This pivotal role involves troubleshooting, problem-solving, and adept client interaction to ensure optimal performance and user satisfaction. If you excel in dynamic environments, possess stellar communication skills, and thrive on unraveling complex technical challenges, we invite you to be a part of our team, driving the success of our clients\' bespoke software solutions.Mandatory Skill(s)

• Diploma/ Degree in Computer Science, Business Information Technology or related disciplines;
• At least 2-3 years of working experience in Application Support;
• Hands on experience of working on SQL, Linux/ Unix;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Experience in supporting Microsoft application framework;
• Excellent communication and stakeholder management skills;
• Good critical thinking and analytical skills.

Desirable Skill(s)

• Exposure to CRM system, digital signage / inventory systems.

Responsibilities

• Handle IT Incident, Request, Escalation process and troubleshoot and resolve system application problems;
• Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
• Support audit and compliance related activities.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Kiran Kumar Pandity at quoting the job title.Team Lead \xe2\x80\x93 Technology Recruitment, (APAC)
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Sciente Consulting