Job Description

Location: Singapore
Salary: Open
Languages: English > Fluent
Industry: IT & Digital Media
Sub-industry: IT Consulting/SI, IT Consulting/SI
Function: Technology, Technology

Our Client:
Our client is a subsidiary of an established financial Group. They are actively looking to hire an Application Support Analyst to join their expanding team.
The Responsibilities:

• Responsible for production system integrity and production system readiness of systems under the Middleware team
• Perform L2 support and troubleshooting for production incidents and critical system interface through Middleware system
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
• Propose improvement for systems based on identified process gaps.
• Standardize processes through developing implementation, integration, and documentation in accordance to set standards
• Identify and propose suitable processes for automation and implementation.
• Lead and coordinate projects (project support and change request)
• Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
• Highlight and escalates risk issues to relevant parties in a timely manner
• Participate in system restoration for Disaster Recovery exercises

The Requirements:

• Diploma/Degree
• Work experience in Application or System Support functions
• Hands on experience in maintaining and supporting Middleware software
• Hands on experience in scripting on both UNIX and Windows environment
• Possess understanding and competency in scripting in shell or VB
• Experience in project implementation on Middleware software and has set up channel establishment between multiple system integration
• Experience in production incident support on Middleware software
• Strong communication, interpersonal and presentation skills
• Good understanding of ITIL methodologies for incident, problem and change management
• Experience in maintaining and supporting Job Scheduling software
• Experience in DevOps software tool kit such as OpenShift and Jenkins for CI/CD use case, would be a plus

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.